ARIA AI Assistants

Configure voice agents, review conversations, and manage phone numbers for your practice.

Your ARIA Assistants
Select an assistant to view and edit its configuration.
ARIA — Skywalker Memorial
(555) 014-2200
Live
ARIA — North Clinic
(555) 014-2244
Live
ARIA — After Hours
(555) 014-2299
Draft
Working with ARIA — Skywalker Memorial · (555) 014-2200
Greeting & Identity
Tip: Include {{Open}} in your greeting to dynamically show the Open or Closed message based on business hours.
Open / Closed Messages
Referenced by {{Open}} in the greeting.
Open Message
We're open and happy to help!
Closed Message
Our office is currently closed. Our hours are Mon–Fri, 8am–5pm.
Knowledge Base
What ARIA knows about your practice.
Office Hours
We're open Monday through Friday, 8:00 AM to 5:00 PM. The North Clinic is also open Saturdays 9:00 AM to 1:00 PM. Closed on major holidays.
Location & Parking
Skywalker Memorial is at 482 Riverbend Drive, Suite 200. Free patient parking is available in the rear lot, with accessible spaces near the main entrance.
Accepted Insurance
We accept most major plans including BlueCross PPO, Aetna, Cigna, UnitedHealthcare, and Medicare. Please have your card ready when you arrive.
New Patient Scheduling
New patients are welcome with Dr. Patel and Dr. Nguyen. First visits run about 45 minutes; please arrive 15 minutes early to complete intake forms.
Cancellation Policy
Please give at least 24 hours notice to cancel or reschedule. Missed appointments without notice may be subject to a $35 no-show fee.
5 of 5 documents
Data Collection
Information ARIA tries to capture from each caller.
Field Type Description
patient_name Text The caller's full name as it appears on file.
callback_number Text Best phone number to reach the caller for follow-up.
reason_for_call Text Why the patient is calling — e.g. booking, billing, refill.
preferred_provider Text Provider the caller would like to see (Dr. Patel / Dr. Nguyen).
date_of_birth Date Used to verify the caller's identity against the chart.
Web Widget Integration
Embed this script on your website to add an AI chat widget. 
<!-- ARIA Web Widget — Skywalker Memorial -->
<script
  src="https://widget.aria.doctorconnect.net/embed.js"
  data-agent-id="agent_riverside_8f3a21c0"
  data-position="bottom-right"
  async></script>
Paste this snippet just before the closing </body> tag on your site to add a chat widget powered by this assistant.
Phone Number
(555) 014-2200
Active
Active
Available
(555) 014-2244
Voice
Language
Primary + additional languages for automatic detection.
Call Settings
minutes
Transfer Targets
Billing question → Front Desk
(555) 014-2210
Clinical question → Nurse Line
(555) 014-2222
Upset caller → Office Manager
(555) 014-2230
Working with ARIA — Skywalker Memorial · (555) 014-2200
Conversations
48
Transfers
7
Appointments Booked (MIRA)
19
Avg Duration
2m 14s
Quick date:
Quick filters:
Date / Time Channel From Summary Duration
May 29, 9:04 AM Phone Call
Maria Rodriguez (555) 014-2201
Booked annual physical (MIRA)
Completed
With MIRA, the caller's annual physical with Dr. Patel was booked for June 12; ARIA confirmed her mobile number.
 2m 41s
Captured: patient_name: Maria Rodriguez reason: Annual physical provider: Dr. Patel callback: (555) 014-2201
May 29, 8:47 AM Phone Call
James Carter (555) 014-2210
Billing question — transferred
Transferred
Caller asked about a statement balance; ARIA collected the account number and warm-transferred to the billing line.
 1m 58s
Captured: patient_name: James Carter topic: Statement balance account: ****-4821
May 29, 8:22 AM Phone Call
Linda Park (555) 014-2233
Confirmed hours & location
Completed
Caller asked for North Clinic's Saturday hours and directions; ARIA answered from the knowledge base.
 52s
May 28, 4:51 PM Phone Call
Unknown caller
(555) 014-2255
New-patient inquiry
Completed
Prospective patient asked whether the practice accepts their insurance and how to register as a new patient.
 3m 06s
Captured: topic: New patient insurance: BlueCross PPO callback: (555) 014-2255
May 28, 2:09 PM Phone Call
David Wong (555) 014-2266
Prescription refill request
Caller hung up
Caller requested a refill but disconnected before confirming the pharmacy; left a message for the nurse line.
 1m 12s
Showing 5 of 48 conversations
Call-volume and outcome charts appear here.
AI-generated trends and recurring caller intents appear here.
Usage minutes and billing summary appear here.
ARIA Quick Reference

Here's how to get the most out of your ARIA assistants.

Getting Started
  1. Create a new ARIA assistant from the Dashboard tab.
  2. Assign a phone number under AI Assistant Config.
  3. Write a greeting that reflects your practice voice.
  4. Add knowledge-base entries for hours, services, and providers.
  5. Preview the voice before going live.
Reviewing Calls
  1. Open the Reports tab to see recent conversations.
  2. Click any conversation to see the transcript and play audio.
  3. Use the AI Search to find patterns across calls.
  4. Export transcripts for quality review.